"Who comes in to take care of you?"
It's the thing we worry about most when finding caretakers for our loved ones, whether they're our children or our parents: Who will take care of them with as much love as we do?
While the same kind of love might not be there, a level of caring and compassion must be. And in the case of ailing seniors, someone who is trained and certified in certain kinds of medical care will take better care of them than you can.
Ask what nurses and nursing assistants your mom or dad sees on a daily basis. Is there a favorite, one that makes mom perk up? Or one that dad seems uncomfortable talking about? Residents don't report caretaker abuse because they fear retribution, so pay attention to any evasiveness on your parent's part.