Inside This Article
1.
Introduction to How Reasonable and Customary Charges Work
2.
3.
The terms "reasonable, usual and customary" refer to charges made by your health insurance provider for a given medical service. A charge is considered reasonable, usual and customary if it matches the general prevailing cost of that service within your geographic area, which is calculated by your insurance company. The insurance company then uses this information to determine how much it's willing to pay for a given service in your area. This means that if your doctor charges above the reasonable and customary charge, you may have to pay the remainder.
 Photographer: Visualfield I Agency: Dreamstime.com Medical bills may have charges that aren't considered reasonable and customary. |
This explanation may leave you with a lot of questions. How are these charges determined? How can you find out what your insurance company's reasonable and customary charges are? What insurance plans can you find these types of charges in? And finally, what are your options when you're charged above these reasonable and customary charges?
All of these questions will be answered in this article. First, let's find out how a charge is deemed reasonable and customary in the first place.
| Tips to Avoid Paying an Unreasonable or Noncustomary Charge
1. Call Your Doctor While insurance companies usually don't divulge the amount they consider customary or reasonable, physicians may not either. Before you agree to a treatment or service from your health care provider be sure to ask how much it's going to cost.
2. Call Your Insurance Company Once you have the price your doctor charges for a given service, call your insurance company to find out if that's above what they're willing to pay for that service. Some companies, like United Healthcare, provide this type of information on their Web site, where customers can use what's called a treatment cost estimator tool.
3. Call Providers in Your Community If you've called both the provider and insurance company and are still not satisfied with the answers, do a little research on your own. Get the appropriate medical name or, better yet, the diagnostic code for the service you're interested in, and start calling other providers in your community. If you're finding a large difference in the price between what your doctor quoted and what they're quoting, call your doctor back to see if you can negotiate a price closer to your insurance company's reasonable and customary charge. If however, you find that other doctors in your area are quoting similar prices, call the insurance company with these findings. Some insurance plans may be willing to adjust your bill. |
Inside This Article
1.
Introduction to How Reasonable and Customary Charges Work
2.
3.